Letters to the Editor 06/14/2017

To the Editor,

Hayden Homes should be ashamed and embarrassed by their lack of concern, lack of communication and lack of following their own building design at the Village at Cold Springs. When I filed a Better Business Bureau complaint, their canned response was to shift blame to the homeowners and the managing HOA.

The irony exhibited here is that Hayden Homes markets themselves as members of the community, giving back and according to their website, "building strong communities together." Nothing is farther from the truth.

Hayden Homes clearly has little concern for the communities where they build.

If they did, they would acknowledge this community was not built according to their own design and step forward to rectify the situation.

Multiple residents hold copies of their original plans which not only show the City of Sisters requiring an ice shield but Hayden Home's drafted plans showing the same design.

In other words, Hayden Homes' own plans indicate an ice shield would be installed on all valleys and eaves but they didn't follow through.

The cost would have been minimal.

This is an example of a company placing profit, albeit minimal, before completing the job correctly.

Realize that Hayden Homes is a Redmond, Oregon-based business. They are literally in our backyard yet they refuse to acknowledge their mistakes and correct them.

Every day I observe construction occurring on the next phase of Hayden Homes' Village at Cold Springs. I noticed they are installing ice shields on these new homes. Before I climb into bed, which has become an air mattress in my master closet for the last four, going on five, months due to the damage and subsequent reconstruction, I remind myself of Hayden Homes advertisement which states "don't just live the good life, live the great life!"

It is hard to imagine what this great life is when the Village at Cold Springs has been raked by damage and Hayden Homes continues to ignore the obvious fact that they are the root cause.

Sean Palagyi

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To the Editor:

I am very fortunate. I was able to spend time in Sisters, Oregon!

This wasn't my first visit to this charming town. I was anxious to revisit the old and explore the new shops that had opened upon my return.

I entered a new place of business. As I browsed through the shop looking at some locally made apparel, I attempted to unravel a scarf from the shelving it was displayed on. I was the only customer in the store at that time and my struggle seemed incidental to the merchant. I intended to purchase it, but decided otherwise when it didn't seem to matter. In addition, when I asked a question regarding the quality of a brand of gear, it was met with a trite reply. I left with a few meager purchases, when my initial intention was much larger.

My next stop was into a retailer where I had been previously. I returned home with apparel that reminds me of Sisters every time I wear it. I couldn't wait to see what she had to offer this time around. After looking through the racks with no help from the clerk as hangers fell to the floor, I left the shop. No keepsakes this time around.

Last stop was purchasing a pair of shoes for my friend. Hospitable the woman behind the counter was not. She finally ventured out to assist us and we did make a purchase. We both remarked on the uncongenial behavior of the clerk. If we had the time to go elsewhere, we would have.

As visitors, we want to support the local business! We would like to be acknowledged. We want to know your name! Spend time with us and share your expertise about your wares. Thank us for our business. It really does make a difference.

Judy Tracey